When you select The Resource Group as your Partner, we strive to offer you the best service, tools, and information to make your business software solution a successful choice. Below are some of our unique offerings you will experience as a customer of The Resource Group.
Customer Account Managers
On a regular basis you will be contacted by your assigned Customer Account Manager (CAM) to have a check-in meeting regarding your business and software solution. We want to be a true business partner with you by being proactive to your business needs, introducing new technology that can assist you as you plan to improve processes and keeping you informed on the latest information for your Microsoft Dynamics GP or Intacct solution.
Customer Support Desk
The Resource Group has in place a customer support desk system that helps deliver exceptional support and services to our customers. This support desk is dedicated to providing in-house support so you can speak with a live person when needed. Customer support can reached directly at 425.277.3772.
RG Connect is an annual day-long customer conference held in Seattle specifically for The Resource Group customers. Each year, more than 125 Microsoft Dynamics customers attend this event to network with peers, see the latest technology from Microsoft and its Partners, and most importantly learn how to use their system better. RG Connect has more than 20 concurrent sessions throughout the day exploring how to use your Microsoft Dynamics GP and Intacct financial system to its fullest potential. Learn more about our next RG Connect.
The Resource Newsletter
Our bi-monthly newsletter lets customers know of current events, releases, promotions, training and news relating to Microsoft Dynamics GP. Sign up to receive The Resource Newsletter.
Microsoft provides a self-help website called CustomerSource. The website offers Microsoft Dynamics customers with detailed information including:
"The implementation was actually relatively painless when we compare this to prior financial system implementations in our organization. We had a very clear path of tasks to be completed and timelines in place and were able to meet those milestones with the help of The Resource Group and the work of our independent consultant."
Bob Schroeder, Corporate Controller, Simpson InvestmentRead On...