Services Overview

Our Service Team
The Resource Group (TRG) service team has three distinct but complimentary core competencies – technical, applications, and management. The combination of these core competencies has proven to be an effective force in the successful implementation of Microsoft business solutions.

Our Services for Microsoft Dynamics GP
Focusing only on Microsoft Dynamics GP has allowed TRG to excel at customer service through strong product knowledge. Knowing the product inside-and-out gives us a better understanding of its structure, allowing us to implement customization and integrate with other products. The Resource Group focuses on serving our customers in the following areas:

• Financial Solutions & Project Accounting
• Enterprise Reporting and Business Analytics
• Purchasing and Sales Management Solutions
• Human Resource Management Systems(HRMS)
• Customer Relationship Management (CRM)
• Database Design and Development
• Web-based Applications
• On-going Support and Services

The Results
By adhering to high standards of integrity in our business and services to customers, we have been able to grow our business by attaining the following:

• 98% Customer Retention Rate for Microsoft Dynamics GP
• 180+ Active Customers
• Named one of the Top Microsoft Dynamics GP Partners in the Pacific Northwest (from Microsoft)

The Proof
Casey Family Programs-Microsoft Dynamics GP Implementation Success.

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Reduced IT costs by $180,000 Trimmed maintenance fees by $25,000 Cut check processing by 25 to 30 hours monthly Improved reporting Enhanced security