The Resource Group: Microsoft Dynamics GP (Great Plains) and CRM in Seattle

Microsoft Dynamics® CRM Service

Microsoft Dynamics CRM-Customer Service
Microsoft Dynamics CRM Customer Service is designed to provide superior customer service and increase support capacity, with out adding employees. Microsoft Dynamics CRM Customer Service makes it easy for service representatives to track customer requests, manage support incidents from initial contact through resolution, and provide the consistent, efficient service key to customer satisfaction. Download fact sheet

The Microsoft CRM Customer Service Functionality:

Account & Contact Management
Calendar
Notes & Attachments
Direct E-mail via Microsoft Dynamics CRM Exchange Connector
Activity and Task Management
Search
Reports
Knowledgebase Management

Service Requests
Activity and Case Qeueing
Contract Management
E-mail Management
Auto-Response
Case Touting
Workflow
Product Catalog